Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services and activities on the 99x bat platform. When you use our website, register an account, or use any of our services, you are considered to have voluntarily agreed to the terms of this policy. This policy has been prepared in alignment with 99x bat's Terms and Conditions and both documents should be read together.

Our commitment to user privacy and data protection is the foundation of our service. We only collect information that is genuinely necessary to provide you with a safe and quality service. Collecting unnecessary data, selling it, or transferring it to third parties for commercial purposes goes against our policy.

2 What Information We Collect

99x bat collects user information in several ways. The types of information collected are described in detail below:

2.1 Information You Provide Directly

Information you provide yourself during account registration or when updating your profile includes:

• Full name and date of birth
• Valid email address
• Mobile number (for bKash, Nagad, or Rocket verification)
• Password (stored in encrypted form)
• National ID card or passport details for identity verification

2.2 Automatically Collected Information

When you use our website, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Site usage time and session data
• Page visits and navigation patterns
• Cookies and similar tracking data

2.3 Financial Transaction Information

During deposit and withdrawal processes, we record the following information:

• Transaction amount and time
• Payment method used (bKash, Nagad, Rocket)
• Transaction reference number
• Account balance change history

3 Purpose of Data Use

Collected information is used only for specific and lawful purposes. 99x bat processes your data for the following reasons:

3.1 Account Management and Verification

Personal information is used to create, manage, and secure your account. The information provided is essential for identity verification and age confirmation (21+). This is part of the responsible user verification process.

3.2 Financial Transaction Processing

Financial information is used to complete deposits and withdrawals securely and to prevent fraud. All transactions, starting from a minimum deposit of ৳200, are handled in accordance with security protocols.

3.3 Customer Support

Our 24/7 customer support team may use your information to resolve issues, handle complaints, and provide general assistance. Stored information makes support faster and more effective.

3.4 Service Improvement

Analytical data is used to monitor website performance, identify technical issues, and improve the overall user experience.

3.5 Legal and Security Compliance

To prevent fraud, money laundering, and other illegal activity, we retain and process data in accordance with applicable regulations.

4 Data Retention and Security

99x bat follows industry-standard security practices to protect user data. The key elements of our security framework are as follows:

• All data transfers are secured through SSL (Secure Socket Layer) encryption.
• Passwords and sensitive data are stored using strong encryption algorithms.
• Firewalls and access controls are in place to prevent unauthorized access to servers and databases.
• Regular security audits and vulnerability assessments are conducted to identify and address potential risks.
• Access to data is restricted to authorized personnel only.

Data is retained for as long as your account is active or as needed to provide services. After an account is closed, certain data may be kept for a defined period to meet legal obligations.

5 Sharing Data with Third Parties

99x bat never sells your personal information for commercial purposes. However, in certain situations, necessary information may be shared with authorized parties:

5.1 Payment Processors

Information required to complete transactions via bKash, Nagad, and Rocket is shared with the respective payment providers. This process is governed by their own privacy policies.

5.2 Technology and Infrastructure Partners

Hosting, cloud service, or analytics tool providers used to operate the service may have limited access to data. These partners are bound by confidentiality agreements with us.

5.3 Legal Authorities

We are legally required to provide data in accordance with valid orders from courts or government authorities. Such disclosure is always carried out within the bounds of applicable law.

6 Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small data files stored on your device that help improve how the site works.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, ensuring security, and running basic site functions. Disabling them will prevent the website from working properly.

6.2 Analytical Cookies

These cookies are used to gather statistics to understand how users interact with the site. This information is processed in fully anonymized form.

You can disable cookies at any time through your browser settings. However, this may limit the functionality of some services.

7 Your Rights and Options

As a 99x bat user, you have certain important rights over your own information:

• Right to access: You can request to know what information we hold about you.
• Right to correction: You have the right to request corrections if any of your information is inaccurate.
• Right to deletion: In certain circumstances you can request that your data be deleted, although legal or contractual obligations may mean this cannot be fulfilled in full.
• Right to restrict processing: In certain cases you can request that the processing of your data be restricted.
• Right to complain: If you disagree with how we use your data, you can raise a complaint with our support team.

To exercise these rights or for any questions, please contact our support team. We provide assistance in Bengali and English, 24/7.

8 Protection of Minors' Data

99x bat services are strictly for individuals aged 21 and above. We do not knowingly collect any information from persons under the age of 21. The age verification process during account registration ensures that only eligible individuals can access the service.

If we become aware that a minor's information has been collected by mistake, we immediately delete that information and close the associated account. Our position and guidelines on responsible gaming are detailed on the relevant page.

9 Third-Party Links and Services

Our platform may include services from third-party game providers such as Pragmatic Play, PG Soft, JILI, Evolution, and others. These providers have their own privacy policies and their own rules apply when using their services. To learn more, see the partnership information on our About Us page.

99x bat is not responsible for the privacy practices of third parties. If you have questions about data protection, we recommend contacting those organizations directly.

10 Policy Changes and Updates

99x bat reserves the right to amend or update this privacy policy at any time. For significant changes, users will be notified by email or via a notification on the site.

Continuing to use the service after a policy change will be taken as acceptance of the revised policy. We therefore recommend visiting this page regularly. To learn more about any aspect of the policy, see our FAQ section.

11 Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact our support team:

• Live Chat: 24/7 direct support in Bengali and English
• Email: [email protected]

Privacy-related complaints are treated with the highest priority and resolved as quickly as possible.